If the camper breaks down.
The vans are serviced and maintained, so this is rare — but if it happens, here's the plan. It's short on purpose: stop, get safe, call us, call roadside. Every hire is backed by Camplify's NRMA-backed nationwide roadside network. Read this once now and save the numbers in your phone before you leave.
- 000emergency / danger
- 0422 428 584call us
- 02 4075 2000Camplify roadside · opt 4
- NRMAnationwide roadside
- 24/7support on a trip
- 4 stepsthat's the whole plan
Four steps. In order.
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Stop and get safe
Breakdown, warning light or anything that doesn't feel right — slow down and pull over somewhere safe, off the road and away from traffic. Hazard lights on. Everyone out and well clear of the vehicle, behind a barrier if there is one. The van does not matter; people do.
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Call 000 if anyone's in danger
If there's any immediate danger, injury or a medical issue, dial 000 first. Everything else can wait — this step only exists because it has to come before the rest.
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Call us
Ring Offgrid on 0422 428 584 (or your host if it's one of Johan's vehicles). Tell us where you are and what happened. We know the vans and we'll often sort it with you on the phone — and we coordinate everything from here.
-
Call Camplify roadside if needed
If it can't be fixed where you are, call Camplify's nationwide roadside assistance on 02 4075 2000 and choose Option 4. It's NRMA-backed and covers the whole country — flat battery, tyre, minor engine issue, or a tow to the nearest authorised repairer.
The numbers, and when to use them.
- Immediate danger, injury or medical000
- Us — first call for the vehicle itself0422 428 584
- Camplify roadside (NRMA-backed)02 4075 2000 · OPT 4
- Have ready before you call roadsideREGO + LOCATION
- Flat battery — jump-start or replaceYES
- Tyre repair or replacement (they do it, not you)YES
- Minor engine issues, back on the roadYES
- Tow to the nearest authorised repairerYES
- Change a tyre yourself— · NEVER
- Keep driving with a warning light on— · NEVER
- Attempt mechanical repairs yourself— · NEVER
- Leave the loop open — always tell us the outcome— · NEVER
- Tell us it's resolvedREQUIRED
- Make sure Camplify has it loggedREQUIRED
- Cover continues cleanly for the rest of the tripRESULT
A genuine mechanical breakdown isn't your fault and isn't charged to your excess — that's what servicing and roadside are for. Damage is the separate thing covered by your excess package.
Have these three things ready.
- WHERE
Your exact location
A dropped pin is best. Otherwise: the road, the nearest town, and a landmark or distance marker. "Somewhere past the turnoff" costs you an hour.
- WHAT
The registration number
On the rego label and in your handover pack. It's the first thing roadside asks for — having it ready skips the back-and-forth.
- HOW
What actually happened
Plain words: the noise, the light, when it started, whether it still drives. You don't need to diagnose it — just describe it.
- REMEMBER
People before the van
If anything about the situation is unsafe, that's a 000 call and everything else waits. The vehicle is insured; you're not replaceable.
The questions people ask at the roadside.
Q.01 Who pays — is a breakdown the same as damage?
No, and this matters. A genuine mechanical breakdown (the vehicle fails through no fault of yours) is covered — that's what the roadside assistance and our maintenance are for; it doesn't come off your excess. Damage you cause is a different thing and is handled by your Accident Excess Reduction package. If you're unsure which one you're looking at, call us — we'll tell you straight.
Q.02 There's an engine light — can I keep driving?
No. If an engine light or dashboard alert comes on, treat it as step 1: slow down and pull over safely, then call us before going further. Pushing on with a warning light can turn a small, covered issue into a big one. A quick phone call almost always sorts whether it's drive-on or wait-here.
Q.03 Can I change a flat tyre myself?
Please don't. Never attempt a tyre change yourself — it's a safety call, not a confidence one, especially on a loaded camper on a road shoulder. That's exactly what roadside assistance is for: call us, then Camplify roadside on 02 4075 2000 (Option 4) and they'll handle it or tow it.
Q.04 What if I'm somewhere with no phone signal?
Get the vehicle safe first, then get to signal — a high point, back down the road, or flag a passing traveller. This is also why we keep you on sealed and well-graded gravel routes and ask you to share your plan: it keeps you within reach of help. If you've hired Starlink it's the fastest way to get a message to us.
Q.05 What information should I have ready?
Two things speed everything up: the camper's registration number (it's on the rego label and in your handover pack) and your exact current location — a dropped pin, a road and nearest town, or a landmark. Have those ready before you call roadside and the response is much faster.
Q.06 What do I do once it's fixed?
Let us know it's resolved, and make sure Camplify has it logged too. That closes the loop so cover continues cleanly for the rest of your trip and there are no surprises at return. One quick message is all it takes.